Riu Funana Garopa trip Advisor the Truth about Riu
Comparison between the advertising on the Web and actual experience
H from London has some specific examples of Misrepresentation under the
1967 Act
Situated on the beachfront.
“ You give the impression that the Garopa is on the beach both by
this comment and by your picture illustrating the hotel. The image you show
is blatantly misleading and has been altered and is a false aspect of the
hotel in relation to the beach, this view does not appear anywhere in the
resort. The only reason for this is to give people the illusion that the
hotel has instant access to the beach which it does not. You do not warn
people that the beach is a long walk away from the room.“
Sea View
” This also gives the impression you can have sea views from your
room which you cannot. I had requested this through the agent and they said
we could request one but it wasn't guaranteed, at no time was it mentioned
that there aren't any sea views from the Garopa.“
5 Star
“ You have graded the hotel as 5 star. I am a seasoned traveller
and have stayed at countless 5 star resorts around the world including a
Riu in Dominican Republic. The Garopa is clearly not a 5 star hotel by the
quality of the build work and the food is poor. “
5* Food and beverages
” From long life milk to machine produced coffee/tea with next to
no service in the restaurants including those booked, the quality of the
food is appalling. Even when booking one of the restaurants the food options
were no different from what we could choose in the main buffet area, the
only difference being some cold prawns.
The wine is disgusting and there is no need to use long life milk as fresh
is available to import. Why is a 5 star hotel using long life milk? We could
only book one restaurant during our stay because it was too busy, there
are clearly not enough places in the restaurants for the capacity of the
hotel. At the time we stayed the hotel was not full. There isn't any service
in any of the restaurants, all are self service. On most occasions we weren't
even served our drinks.“
5* Room quality and service
”The quality of the rooms for the prices charged is extremely bad.
We stayed in a Senior Suite Riu Funana. The room smelled of sewage for the
first 3 days. The bathroom door didn't close properly. The wardrobe doesn't
have a door. There are no bath robes. The Mini Bar has nothing in it and
isn't even replenished with bottled water. There's no room information at
all, no information from the spa and no TV channels information. There's
no room service. Water bottles have to be requested from reception .There
is no room service account available for almost any service. The Riu Funana
beach bar is severely limited in what it offers.“
5* Response to requests
” I complained because I could not dial out an international call
from my room phone, this was never fixed (although they tried to charge
me the cost of two calls that I was never able to make). Call charges from
the hotel are completely unreasonable. Beach towels are not available till
9am, long after the beach access gate and pool areas are available. On one
day punch was being served. It was 11.50 am . I went to take one and the
server would not let me until ten more minutes had passed and it was 12
midday. This is ridiculous as they were melting anyway.The beach parasols
are thin and do not have continuous cover and allow sun to come through.
This doesn't provide adequate protection from the sun. The available sports
equipment to hire is low rate compared to that available with payment."